Engagement Manager

Guavus, Inc.


Project Manager rolling out our Big Data tools into Tier One Carriers.


A Guavus Engagement Manager works at a high level with our customers managing one or more customer billable projects to time, budget, contracted deliverables and overall customer satisfaction. These customers are typically Fortune 100 accounts adopting the Guavus Reflex application software for various ‘big data’ analytics projects. Our engagement and program manager work with customers to ensure successful implementations that may cross multiple geographic locations with diverse teams from various customer teams as well as adjacent third party vendors and partners. You may manage a number of projects concurrently depending upon project scope from contract/sow through to full acceptance and revenue recognition. Engagement Managers will also be critical to finding new revenue and follow on business opportunities. P&L management will also become an important future responsibility.

Job Responsibilities

Create and maintain the overall delivery plan from contract and sow to full acceptance by the customer

Create and foster close customer relationships to effectively manage schedule, scope, tradeoffs and issues resolution

Manage and drive competing requests across simultaneous client engagements

Identify and drive project activities from across customer functional groups and partner sources

Facilitate and drive internal communications within the sales, engineering, services, support and product management organizations. Ensure efficient handoffs between functions.

Manage project to time, budget, and contracted deliverables (including planning, scheduling, milestone reviews, etc.)

Help to document best practices in developing and deploying Guavus solutions

Coordinate external communications with Customers and third party vendors on meeting the program objectives and to protect Guavus' interests.

Broaden the reach of customer accounts by investigating new opportunities for Guavus solutions.

Drive project reviews for management and customers

Manage project P&L to targeted margin results


Skills Needed

At least 8-12+ years experience in customer-facing positions in a professional services firm, preferably with a management consulting or "Big 5" consulting organization

Management of large billable projects for external customers

Experience with modern services deployment methodologies such as Agile/Scrum, with emphasis on software and hardware architecture, and infrastructure design and development

Use of formal project management tools (e.g., MS-Project, Visio, etc.

Strong technical background, with previous experience with delivery of Enterprise class software

Experience in data warehousing or business intelligence application is desired (Oracle, SiteCatalyst, SAP, IBM/Cognos, etc.)

Exposure to Telecom/Cable/Wireless service delivery and/or IP data networking.

Strong analytical skills regarding technical and project management issues

Strong organizational skills with an ability to manage competing client demands

Ability to interact and communicate with CIO-level personnel

Excellent communications and interpersonal skills

B.S./B.A./M.S. degree or equivalent technical training

Project Management certification and ITIL certification preferred


  • Industry: Technology
  • Location: San Francisco Bay Area
  • Function: Other
  • Experience: Manager
  • Type: Full-Time


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  • Equity in our Pre-IPO company, 100 % coverage of benefits.

Company Summary

Founded in February 2006, Guavus has been built from the ground up to unlock the value of operational, sensor & network generated data and reduce the economic & technology risk associated with deploying a traditional business intelligence solution. By dramatically reducing the time and complexity to access actionable insights that are business and contextually aware, Guavus enables people to be data enlightened so they can make more intelligent and timely decisions in a dynamic, data-driven world.

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